Manager, IT Site Information Technology

Source: National Cyber Security – Produced By Gregory Evans

WVU Healthcare – Morgantown, WV

POSITION DESCRIPTION 

JOB TITLE & CODE:
IT Site Manager (86804) 

DEPARTMENT:
Information Technology 

REPORTS TO:
AVP/Asst. CIO 

FLSA STATUS:
Exempt 

POSITION SUMMARY : Under the general 
supervision of the AVP/ACIO of IT, the IT Site Manager is responsible for the 
daily operation and support of the PC Techs, infrastructure, legacy clinical 
and business information systems of the assigned Hospitals, Clinics and 
Physician offices.

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One Comment to Manager, IT Site Information Technology

  1. Wire_Services says:

    Source: National Cyber Security – Produced By Gregory Evans






    WVU Healthcare – Morgantown, WV

    POSITION DESCRIPTION 

    JOB TITLE & CODE:
    IT Site Manager (86804) 

    DEPARTMENT:
    Information Technology 

    REPORTS TO:
    AVP/Asst. CIO 

    FLSA STATUS:
    Exempt 

    POSITION SUMMARY : Under the general 
    supervision of the AVP/ACIO of IT, the IT Site Manager is responsible for the 
    daily operation and support of the PC Techs, infrastructure, legacy clinical 
    and business information systems of the assigned Hospitals, Clinics and 
    Physician offices. The Site Manager will have direct responsibility of the 
    local IT PC & Telecom support staff and oversight of Informatics 
    staff. The site manager will assist 
    the Enterprise Managers in coordinating the work of Enterprise Infrastructure 
    and Application teams and ensure alignment with the business objectives of 
    the organization, efficient implementation of systems, timely resolution of 
    problems and high customer satisfaction. The Site Manager will help develop 
    and execute strategies and plans to maintain efficient IT operations, 
    will ensure confidentiality, integrity and security of data and systems and 
    will help define and implement IT policies, procedures, and best IT 
    practices. Other duties as assigned include, but are not limited to, project 
    management, budget preparation, personnel management, vendor management . 

    MINIMUM QUALIFICATIONS :
    EDUCATION, 

    CERTIFICATION, AND/OR LICENSURE:
    1. 

    Bachelor’s degree in Information 
    Technology, healthcare or related field OR 
    High School Diploma or Equivalent AND 
    Four years of IT experience. 

    2. 

    Two years management, supervisory, or IT 
    project management experience OR Three years’ experience in a senior 
    level IT position (i.e. Sr. Systems Analyst, Sr. Systems Admin, etc.) 

    PREFERRED QUALIFICATIONS :
    EXPERIENCE:
    1. 

    Previous 
    experience with Hospital Information Systems. 

    2. 

    Previous experience working with executives and 
    leadership. 

    CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the 
    general nature of work being performed by people assigned to this 
    position. They are not intended to be 
    constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 

    1. 

    Site Specific Responsibilities: Direct responsibility of the local IT PC 
    & Telecom support staff and oversight of Informatics 
    staff. Interacts with CEO, executive 
    team, medical staff, and management of the assigned hospital to address their 
    issues, complete goals, and be a liaison between WVUHS IT and the hospital, 
    in the absence of the AVP/ACIO. 
    Functions as the Information Security Officer for their hospital, 
    ambulatory clinics and the regional area they service. Monitors, plans, coaches, educates , and interacts with 
    their environment to protect data security and electronic PHI. Works in 
    conjunction with, and under the direction of the WVU Medicine Chief 
    Information Security Officer, in matters pertaining to information security, 
    to ensure confidentiality, integrity and availability of supported 
    applications, operating systems and networks. 
    Works with the WVUHS CTO to maintain the data center, servers, 
    network, storage, and technology of the assigned hospital. 

    2. 

    Staff 
    Management: Ensures acceptable level(s) of staffing. Hires competent individuals by reviewing applications 
    and interviewing candidates in a timely manner as vacancies occur. Provides administrative oversight of staff 
    time and attendance reporting and approves PDO requests, assuring adequate 
    staffing during prime work hours. 
    Coordinates call schedules, after hours response, and downtimes at the 
    assigned hospital Performs required personnel performance evaluations &
    competency reviews, within pre-defined timeframes, for all staff within 
    area(s) of responsibility. 
    Establishes employee training plans annually, reviews progress and 
    updates employee records accordingly. 
    Coaches, counsels, and/or mentors staff on an individual basis to ensure 
    problem resolution and professional development as needed. Ensures staff adherence to Hospital and 
    department-specific policies and procedures; administers disciplinary action 
    in accordance with approved policies. 

    3. 

    Budgets: Participates in the development of Capital 
    and Operating budgets and manages said budgets for area(s) of responsibility. 

    4. 

    WVUHS 
    IT Planning, Coordination & Collaboration: Collaborates with IT 
    Enterprise Managers & Sr. Leadership in all aspects of IT planning and 
    coordination of activities. Participates in planning and implementing change 
    and maintaining and improving productivity through attendance and 
    participation in staff meetings, user meetings, committees, task forces, projects, 
    and discussions with supervisor. 
    Promotes and contributes positively to the teamwork of the department 
    by volunteering to assist co-workers, contributing ideas and participating in 
    problem solving efforts with co-workers. 
    Coordinates all activities related to the hardware and software of the 
    assigned hospital to meet WVUHS system standards. 

    5. 

    Oversight 
    of Day-to-Day Operations: Works with user community to analyze current 
    operational procedures, identify issues and recommend solutions. Assists users having problems with system 
    access. Monitors change control process. 
    Reviews and monitors maintenance contracts. Evaluates and approves production changes through 
    the change control process as appropriate. 

    6. 

    Business 
    Recovery: Ensures that the applications/systems, for which this position is 
    responsible for, are recoverable in the event of software or hardware 
    failure, in alignment with business criticality needs, HIPAA, or other 
    regulatory requirements. Coordinates 
    the preparation and testing of the organization’s Disaster and Recovery Plan 
    for the systems for which this position is responsible for, in collaboration 
    with IT Enterprise Managers & Sr. Leadership as necessary. 

    7. 

    Project 
    Development & Implementation: Consults with management and reviews 
    project proposals to determine goals, timeframe, funding limitations, and 
    procedures for accomplishing projects, staffing requirements, and allotment 
    of resources as required. Works with 
    the Project Manager to develop project plans specifying goals, strategy, staffing , scheduling, identification of risks, contingency 
    plans, and allocation of available resources as required. Develops project plans & manages 
    projects as needed. Formulates and 
    defines scope and objectives of project, as appropriate. Reviews and evaluates project progress 
    reports; intervenes as necessary. 
    Reviews and monitors post implementation reviews; adapts practice as 
    necessary. 

    8. 

    Systems 
    Selections: Utilizes various industry 
    resources (journals, internet, conferences, user groups, etc.) to stay 
    current on vendor offerings and features/functions that might meet the needs 
    of the customers/organization. 
    Participates in the RFP/RFI life cycle as appropriate (development of 
    RFP/RFI, evaluation of responses, vendor demos, etc.) 

    9. 

    Vendor 
    Management: Provides oversight of consultants, contractors, and vendors to 
    meet the requirements of daily production activities and IT projects as 
    scheduled. Initiates vendor contact 
    and relations as needed. Assists in 
    the negotiation of contracts with consultants, contractors and vendors to 
    support the mission of WVUHS. Follows 
    up with consultants, contractors, and vendors to ensure completion of 
    contractual obligations – may serve as a technical liaison between the 
    Organization(s) and aforementioned parties. 

    PHYSICAL REQUIREMENTS: The physical demands described here are representative of 
    those that must be met by an employee to successfully perform the essential 
    functions of this job. Reasonable accommodations may be made to enable 
    individuals with disabilities to perform the essential functions. 

    1. 

    Frequent walking, standing, stooping, kneeling, 
    reaching, pushing, pulling, lifting, grasping are necessary body movements 
    utilized in performing duties through the work shift. 

    2. 

    Ability to sit for extended periods of time. 

    WORKING ENVIRONMENT: The work environment characteristics described here are 
    representative of those an employee encounters while performing the essential 
    functions of this job. Reasonable accommodations may be made to enable 
    individuals with disabilities to perform the essential functions. 

    1. 

    Standard 
    office environment. 

    SKILLS AND ABILITIES:
    1. 

    Ability to handle and maintain confidential 
    information. 

    2. 

    Ability to work well under high stress conditions. 

    3. 

    Ability to work independently or cooperatively as 
    a team member. 

    4. 

    Ability to adapt to various workloads and 
    assignments. 

    5. 

    Ability 
    to work with multi-professional groups and coordinate & facilitate 
    meetings. 

    6. 

    Must have good reading and comprehension ability. 

    7. 

    Must have independent decision-making ability. 

    8. 

    Possess good oral and written communication 
    skills. 

    9. 

    Ability to prioritize tasks. 

    10. 

    Ability 
    to work in a fast paced and rapidly changing environment. Must be flexible. 

    11. 

    Must 
    have solid computer skills. 

    12. 

    Working knowledge of ITIL, CoBIT 
    or other best practice frameworks. 

    Date 
    Reviewed/Revised: January 2017






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