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#cyberfraud | #cybercriminals | Cyber Security Month: How clean is your Contact Centre?

Source: National Cyber Security – Produced By Gregory Evans

Cyber Security Month: How clean is your contact centre? – Cyber Security Month aims to teach ‘cyber hygiene’ tips to consumers— but companies need to scrub up too, because contact centres can have dark corners where fraud festers.

One of the big themes of this year’s European Cyber Security Month is cyber hygiene — and how consumers can follow the kinds of daily routines, checks and behaviour that will help them to stay safe online.

The campaign offers security tips and advice to the public which ranges from using a firewall and not leaving your laptop unattended, to remembering to use a password on your phone and never opening email attachments from unknown sources.

It’s simple, sensible stuff. But consumers’ diligent personal care could be undermined — if the organisations they trust become breeding grounds for security problems themselves, especially around card payments.

During Cyber Security Month, Eckoh’s big question for companies is: How clean is your contact centre?

To find out, here are three ‘sniff tests’ for organisations:

Test #1: Are you still asking customers to read out card details over the phone?

In theory, there’s nothing wrong with this — but it’s risky if contact centre agents can hear the card numbers, see them on the screen, or be able to access them from call recordings.

Card Not Present (CNP) fraud is predicted to reach £680m in 2021[1]. All it takes is a rogue agent copying a person’s card details or doing this on a large scale and selling numbers to criminals.

Alternatively, digital card records could be hacked or even shared accidentally by clumsy employees.

The average UK company uses three different solutions to handle call payments. But they’re often fraught with risks and awkwardness. Pause-and-resume methods are prone to errors and feel disjointed, as agents dip in and out of conversations.

It’s also a poor customer experience if calls are transferred to another department for the ‘payment bit’. Rigorous agent vetting and the setting up of clean rooms, where pencils and mobile phones are banned, can help to raise security levels. But there’s always the risk of a lapse and a few bad apples.

Increasingly, consumers understand the sensitivity of their data and feel uncomfortable handing it over to strangers. In fact, 68% of consumers believe that reading their card details out over the telephone is not secure[2]. Customers need a payment system that gives them absolute reassurance.

Test #2: Can you handle every kind of payment securely?

The way consumers prefer to interact with organisations ranges from the web, phone calls and mobile apps, through to email, web chat, social media and more. In fact, some customers will flit effortlessly between these channels and expect organisations to keep up.

Increasingly, they’ll also expect to pay for items via whichever channel they happen to be using at any time.

What’s more, they may want to pay for items in a host of different ways. It’s worth noting that over half of all online transactions will be made using alternative payment methods by 2021, according to Worldpay.

This explosion in contact channels and payment services creates enormous pressures on contact centres. When it comes to card security, the ‘attack surface’ within contact centres is stretched more and more.

Companies can’t say ‘No’ to customer demands — or say ‘Yes’ to taking risks. They can’t afford to be able to handle some payments securely but take a chance with others. Criminals will hunt out any weak links, so it’s important that security is rock solid on every channel.

Test #3: Are you putting too much faith in PCI DSS compliance?

This sounds a bit like a trick question. Every company that accepts, processes, stores or transmits credit card information must achieve compliance with the Payment Card Industry Data Security Standard (PCI DSS) which puts you on the right track for processing card payments securely and reducing card fraud.

But PCI DSS is only a standard, it’s not a guarantee. Even if your contact centre achieved PCI DSS compliance a few weeks ago, you can’t be sure your security is watertight today. You’re still at serious risk of a data breach if there’s any lapse in security — an uncomfortable truth that can keep executives awake at night.

And it can happen all too easily. In fact, 90 percent of data breaches are caused by human error. What’s more, while compliance addresses some aspects of data protection it does not guarantee a secure contact centre.

So what’s the best way forward?

Cyber Security Month is a great way to educate consumers about staying safe. But more companies need to get serious about securing sensitive data, especially people’s card details.
A security breach can have devastating consequences. Even for small companies, the average cost of a cyber breach can be £267,000, so it’s no wonder that 87% of companies view cyber liability as one of their top 10 business risks.

Faced with growing threats and more data to defend, companies are increasingly looking to trusted payment partners to give them PCI DSS compliance and maintain it for them — by actually managing secure payments on their behalf.

With the right approach, contact centres can take payments over the phone, web and other channels, but sensitive card information is never heard, seen or recorded by their staff. Any sensitive data is simply passed seamlessly to their payment partner who authorises the transaction, without card details ever entering the contact centre’s environment.


Additional Information

Companies can discover more about contact centre security by downloading a free copy of the CNP guide from Eckoh.

It profiles fraudsters’ range of tactics — and the defence measures that organisations can take to stop them. Click Here to Download

Eckoh is a global provider of secure payment products and customer contact solutions, supporting an international client base from its offices in the UK and US.

Our secure payments products, which include the patented CallGuard, can be hosted in the cloud or deployed on the client’s site and remove sensitive personal and payment data from contact centres and IT environments. The products offer merchants a simple and effective way to reduce the risk of fraud, secure sensitive data and become compliant with the Payment Card Industry Data Security Standards (“PCI DSS”) and wider data security regulations.

Eckoh has been a PCI DSS Level One accredited Service Provider since 2010, processing over £1.5 billion in card payments annually.

Eckoh’s customer contact solutions enable inquiries and transactions to be performed on whatever device the customer chooses, allowing organizations to increase efficiency, lower operational costs and provide a true Omni-Channel experience. We also assist organisations in transforming the way that they engage with their customers by providing support and transition services as they implement our innovative customer contact solutions.

Our large portfolio of clients come from a broad range of vertical markets and includes government departments, telecoms, retailers, utilities, travel, transport, hospitality and financial services organisations.

For additional information on Eckoh visit their Website or view their Company Profile

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U.S. education officials contact University of Oklahoma over cybersecurity

Source: National Cyber Security – Produced By Gregory Evans

The U.S. Department of Education has been in contact with the University of Oklahoma regarding a lapse in security protocol that allowed anyone with a campus-issued email to search for and view sensitive student records. The now corrected cybersecurity error enabled anyone with an @ou.edu email to search for records…

The post U.S. education officials contact University of Oklahoma over cybersecurity appeared first on National Cyber Security Ventures.

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Granada Hills chaperone arrested for inappropriate contact with students

To Purchase This Product/Services, Go To The Store Link Above Or Go To http://www.become007.com/store/ A school volunteer and father was arrested Monday for alleged inappropriate contact with students from a Granada Hills middle school. Hugo Paniagua is accused of inappropriate communications with students during and …

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School officials arrested for failure to report sexual contact between students

Two Roberts-Naylor K-8 School officials have been arrested because police say they did not report sexual contact between two students.

On Tuesday the Tucson Police Department says the school’s vice principal, 45-year-old Bernadette Rosthenhausler and a school counselor, 60-year-old Linda Archuleta, were arrested. They are facing class 6 felony charges for failure to report a reportable offense.

The incident between the students happened on March 1, according to a release from TPD sent Tuesday. Officers say a boy student made sexual contact with a girl student when a teacher momentarily left a classroom at Roberts-Naylor K-8.

The teacher reported the incident to Rosthenhausler, and according to TPD, an internal investigation was initiated.

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How To NOT Break The No Contact Rule With Glenn Livingston

It’s not often that I say this but this may actually be one of my favorite episodes that I have ever done. And no, it’s not because I am talking about the no contact rule, AGAIN! Let me give you some background so what I say will make sense. Dr. Glenn Livingston is a superstar in the “Binge Eating” world. (I promise this will make sense in a moment.) In fact, this guy is so credentialed I was a little in awe while I was interviewing him, He is a veteran psychologist Long time CEO of a multi-million dollar consulting firm Has been featured in Chicago Sun Times, CBS Radio, New York Times And is the author of Never Binge Again Now, originally I had planned to make this interview all about the poor eating habits that I have seen women adopt after a breakup. Read More….

The post How To NOT Break The No Contact Rule With Glenn Livingston appeared first on Dating Scams 101.

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Handling The First Time You Talk To Your Ex After The No Contact Rule (Live Coaching Session)

About a year ago I announced on my podcast that I was considering doing coaching. Of course, that coaching was going to be paid. I know… I know… I’m greedy. But that all changed a few months ago when I was sitting with my wife in my office and I asked her one simple question, I want to create content that blows people away. Something that they have never seen before… That’s when she suggested that instead of asking people for money to coach them that I do it for free. Read More….

The post Handling The First Time You Talk To Your Ex After The No Contact Rule (Live Coaching Session) appeared first on Dating Scams 101.

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Using The No Contact Rule With Brad Browning

The no contact rule is one of those strategies used by all sorts of experts out there in the “ex back” niche. However, I will be the first person to admit that most of the people who recommend it are scammers looking to make a quick buck. Read More….

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Court: Ohio school district must provide contact information – Education Week

View full post on Education Week: Bullying







#pso #htcs #b4inc

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The post Court: Ohio school district must provide contact information – Education Week appeared first on Parent Security Online.

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Woman, 24, charged with murder, child abuse, leaving accident scene in Strip crash NDN-VIDEO-40192923148.movNDN-VIDEO-40192923148.movDozens Of Pedestrians Mowed Down In Vegas Strip Hit-And-Run (CBS Miami/Inform)NDN-VIDEO-40192923149.movNDN-VIDEO-40192923149.movWitness: I saw some bodies just flying in the air (CNN)1004411555_strip_folo-dec_5.jpg Lakeisha Holloway is shown in a photo from her Facebook page. Holloway is accused of driving her Oldsmobile onto a Strip sidewalk Sunday, killing one and injuring dozens of others. Photo Facebook 1004411555_strip_folo-dec_2.jpg Police investigate the scene of an accident on the Planet Hollywood hotel-casino that left one person dead and 37 injured after a car plowed into a group of pedestrians Sunday, Dec. 20, 2015. Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae 1004411555_strip_folo-dec_6.jpg Lakeisha Holloway is shown in a photo from her Facebook page. Holloway is accused of driving her Oldsmobile onto a Strip sidewalk Sunday, killing one and injuring dozens of others. Photo Facebook 1004411555_strip_folo-dec_3.jpg Police investigate the scene on the Las Vegas Strip outside Paris Las Vegas on Sunday, Dec. 20, 2015, after a car plowed into pedestrians on the sidewalk, killing one person and injuring 37 people, six critically. Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae 1004411555_strip_folo-dec_4.jpg Lakeisha Holloway is shown in a photo from her Facebook page. Holloway is accused of driving her Oldsmobile onto a Strip sidewalk Sunday, killing one and injuring dozens of others. Photo Facebook 1004398647_strip_crash_1_14_0.jpg Police investigate the scene of an accident on the Strip in Las Vegas that left one person dead and 37 injured after a car plowed into a group of pedestrians on Sunday, Dec. 20, 2015. Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae 1004398647_strip_crash_12_7_0.jpg Police investigate the scene of an accident on the Strip in Las Vegas that left one person dead and 37 injured after a car plowed into a group of pedestrians the evening of Sunday, Dec. 20, 2015. Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae 1004411555_strip_folo-dec23.jpg Police investigate the scene on the Las Vegas Strip outside Paris Las Vegas on Sunday, Dec. 20, 2015, after a car plowed into pedestrians on the sidewalk, killing one person and injuring 37 people, six critically. Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae LakeishaHolloway_4.jpg LakeishaHolloway_4.jpg STRIP20FATAL20PHOTOS10.JPG Police investigate the scene of a crash on the Strip in Las Vegas that left one person dead and 37 injured after a car plowed into a group of pedestrians the evening of Sunday, Dec. 20, 2015. Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae STRIP20FATAL20PHOTOS15A.JPG Police investigate the scene of a crash on the Strip in Las Vegas that left one person dead and 37 injured after a car plowed into a group of pedestrians Sunday, Dec. 20, 2015. (Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae) STRIP20FATAL20PHOTOS16.JPG Police investigate the scene of a crash on the Strip in Las Vegas that left one person dead and 37 injured after a car plowed into a group of pedestrians Sunday, Dec. 20, 2015. (Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae) STRIP20FATAL20PHOTOS13.JPG Bystanders watch as police investigate the scene of a crash on the Strip in Las Vegas that left one person dead and 37 injured after a car plowed into a group of pedestrians the evening of Sunday, Dec. 20, 2015. Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae STRIP20FATAL20PHOTOS18.JPG Police investigate the scene of a crash on the Strip in Las Vegas that left one person dead and 37 injured after a car plowed into a group of pedestrians Sunday, Dec. 20, 2015. (Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae) STRIP20FATAL20PHOTOS12.JPG Bystanders watch as police investigate the scene of a crash on the Strip in Las Vegas that left one person dead and 37 injured after a car plowed into a group of pedestrians the evening of Sunday, Dec. 20, 2015. Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae STRIP20FATAL20PHOTOS1720copy.jpg Police investigate the scene of a crash on the Strip in Las Vegas that left one person dead and 37 injured after a car plowed into a group of pedestrians Sunday, Dec. 20, 2015. (Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae) stripfatalone.jpg Police investigate the scene of a crash on the Strip in Las Vegas that left one person dead and 37 injured after a car plowed into a group of pedestrians Sunday, Dec. 20, 2015. (Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae) STRIP20FATAL20PHOTOS03.JPG Metro Capt. Peter Bofelli briefs the media about a crash on the Strip in Las Vegas that left one person dead and 37 injured after a car plowed into a group of pedestrians the evening of Sunday, Dec. 20, 2015. Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae STRIP20FATAL20PHOTOS06.JPG Metro Deputy Chief Brett Zimmerman briefs the media about a crash on the Strip in Las Vegas that left one person dead and 37 injured after a car plowed into a group of pedestrians the evening of Sunday, Dec. 20, 2015. Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae STRIP20FATAL20PHOTOS01.JPG Police investigate the scene of a crash on the Strip in Las Vegas that left one person dead and 37 injured after a car plowed into a group of pedestrians the evening of Sunday, Dec. 20, 2015. Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae STRIP20FATAL20PHOTOS07.JPG Police Lt. Dan McGrath briefs the media about a crash on the Strip in Las Vegas that left one person dead and 37 injured after a car plowed into a group of pedestrians the evening of Sunday, Dec. 20, 2015. Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae imagevideo Related links Car plows into pedestrians near Planet Hollywood, killing one, injuring 37 — VIDEO Arrest report, sheriff provide details of Strip crash that left 1 dead, dozens injured By Kimberly De La Cruz and David Ferrara Las Vegas Review-Journal Lakeisha Holloway’s path to the Strip seems to have passed out of homelessness and back again. And now the woman accused of driving her Oldsmobile onto a busy sidewalk Sunday, killing one and injuring dozens of others, faces a murder charge. On Tuesday, the Clark County district attorney’s office charged Holloway, 24, with one count each of murder with a deadly weapon; child abuse, neglect, or endangerment; and leaving the scene of an accident. Her first court appearance is scheduled for 8 a.m. today, the office said in a Tuesday morning news release. Not long ago, Holloway had seemed to be turning her life around. CNN reported an Oregon nonprofit organization gave Holloway a role model award in 2012. But on surveillance video taken Sunday,a source close to the investigation said, Holloway is seen driving her Oldsmobile along the Strip, creeping along with the flow of traffic, before suddenly accelerating and turning right onto the sidewalk in front of Planet Hollywood Resort. Pedestrians headed south scattered, but many of those walking north never saw Holloway’s car, as they were struck from behind. Holloway drove through the crosswalk in front of Paris Las Vegas and careened into a light pole. Jessica Valenzuela was trapped under the Oldsmobile for at least 200 yards as pedestrians ran alongside, banging on the car and trying to get Holloway to stop, the source said. Valenzuela, 32, of Buckeye, Ariz., died at University Medical Center. The Clark County coroner’s office did not determine the cause and manner of her death Tuesday. A crowdfunding campaign set up for Valenzuela described her as a wife and mother of three and had already raised more than $33,800 as of 4 p.m. Tuesday. Thirty-five people were injured in the crash, three of whom had critical head injuries, Clark County Sheriff Joe Lombardo said. Most of the injured were taken to Sunrise Hospital and Medical Center and UMC. Some of them were college athletes who had come to compete in the Wartburg Desert Duals wrestling tournament held annually in Las Vegas. Two of the teams, Pacific University of Oregon, and Delaware Valley University, pulled out of the competition Monday as four Pacific team members were injured and five Delaware Valley athletes were reported injured. Holloway told police that she remembered a body bouncing off her windshield, breaking it. She told police she was not on drugs or alcohol, according to the arrest report. Blood samples were taken from Holloway, and although she did not demonstrate signs of being under the influence of alcohol when she was arrested, she may have been on stimulants, the report said. Authorities are expecting results of Holloway’s drug test to be returned soon. Holloway’s lawyer, Deputy Public Defender Scott Coffee, said that her status at the jail “speaks to her mental state.” Of the allegations, he said “everybody realizes this is a tragic event,” but declined to comment further. As of Tuesday evening, two people remained in critical condition and three others were listed as serious, UMC spokeswoman Danita Cohen said. Metro officer Michael Rodriguez said Holloway is in medically restricted custody at the Clark County Detention Center, which could mean she is injured, needs medical attention or is suicidal. There is no designated “suicide watch,” Rodriguez said, and if someone in custody showed signs of being suicidal, “we would not disclose that.” Holloway was taken into custody Sunday without incident at the Tuscany, where Lombardo on Monday said she left her daughter in the car and told a valet to call the police because she had hit several people on the Strip. The 3-year-old child, who wasn’t hurt in the crash, was taken from the Tuscany, on the corner of Flamingo Road and Koval Lane, and into state custody at Child Haven, Lombardo said. “Generally speaking, when a child comes into our custody, we make contact with the parent, if available, to determine if there are relatives or ‘fictive kin’ (people who have a relationship with the child) who may be appropriate for the child’s placement,” Clark County spokesman Erik Pappa wrote in an email Tuesday. When asked whether the girl remained in state custody Tuesday, Pappa said he “can’t confirm much of anything.” It is unclear whether she has been placed with family, but Lombardo said officials were working to find her father. Las Vegas police are framing the incident as intentional. Lombardo said police do not know Holloway’s motive. Holloway’s fortunes seemed brighter not long ago, according to CNN. The nonprofit Portland Opportunities Industrial Center gave Holloway its C.A.R.E. Role Model Award in 2012. The center helps at-risk youth with education and career training. In a center video for that year, Holloway said she’d been homeless in high school, put out of the house during her high school freshman year by her mother. Holloway said her grades and attendance suffered, and by the end of that school year, her GPA was 1.41. But she turned things around. “I beat the odds and was the first of my family and my circle to graduate high school,” she said, adding that she graduated with a 3.4 GPA and $17,000 in scholarship money. Holloway said she was also the first in her family to go to college. Later, she landed a job at the U.S. Forest Service. “Boy, did I come a long ways,” Holloway said on the video. “I was a scared little girl who knew that there was more to life outside of crime, drug addiction, lower income, alcoholism, being undereducated — all of which I grew up being familiar with.” Las Vegas police don’t think Sunday’s crash was an act of terrorism, but Lombardo said they can’t rule it out fully until they know more about Holloway. A national background check turned up no prior arrests for her. Investigators determined that Holloway has been in Las Vegas for about a week, living in her car with her daughter. Holloway told police that security guards ran her off everywhere she stopped to get some sleep in her car. She ended up on the Strip, “a place she did not want to be,” and wouldn’t explain why she drove onto the sidewalk, according to the arrest record. In the release announcing the charges, Clark County District Attorney Steve Wolfson expressed sympathy for the victims and their families. “This is a horrendous and inexcusable act that has needlessly and tragically impacted countless lives,” he wrote. “I am confident that, as the investigation unfolds, we will be filing many more charges against Ms. Holloway.” — Contact Kimberly De La Cruz at kdelacruz@reviewjournal.com or 702-383-0381. Find her on Twitter: @KimberlyinLV. Contact reporter David Ferrara at dferrara@reviewjournal.com or 702-380-1039. Find him on Twitter @RandomPoker. Las Vegas Review-Journal writers Ricardo Torres and Matthew Crowley contributed to this report. Lakeisha Holloway Criminal Complaint Volunteers needed for…Police describe details of… by Taboola Sponsored Links From the Web 25 Adorable Photos That Will Melt Your Heart TheCelebrityLane Jackpot Games with Highest Chances to Win [Guide] Thedailyxpressen | PlayMillion New Investing Strategy To Wipe Out Inflation? Ultimate4Trading Toshiba’s 4K convertible is desirable but can you afford one? Tech Advisor Low Disposable Income? See How You Compare Money Advice Service 1970s Ads You Wont Believe Things Life Comment section guidelines The below comment section contains thoughts and opinions from users that in no way represent the views of the Las Vegas Review-Journal or GateHouse Media. This public platform is intended to provide a forum for users of reviewjournal.com to share ideas, express thoughtful opinions and carry the conversation beyond the article. 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Lakeisha Holloway’s path to the Strip seems to have passed out of homelessness and back again. And now the woman accused of driving her Oldsmobile onto a busy sidewalk Sunday, killing one and injuring dozens of others, faces a murder charge.

On Tuesday, the Clark County district attorney’s office charged Holloway, 24, with one count each of murder with a deadly weapon; child abuse, neglect, or endangerment; and leaving the scene of an accident.

Her first court appearance is scheduled for 8 a.m. today, the office said in a Tuesday morning news release.

Not long ago, Holloway had seemed to be turning her life around.

Read More

The post Woman, 24, charged with murder, child abuse, leaving accident scene in Strip crash NDN-VIDEO-40192923148.movNDN-VIDEO-40192923148.movDozens Of Pedestrians Mowed Down In Vegas Strip Hit-And-Run (CBS Miami/Inform)NDN-VIDEO-40192923149.movNDN-VIDEO-40192923149.movWitness: I saw some bodies just flying in the air (CNN)1004411555_strip_folo-dec_5.jpg Lakeisha Holloway is shown in a photo from her Facebook page. Holloway is accused of driving her Oldsmobile onto a Strip sidewalk Sunday, killing one and injuring dozens of others. Photo Facebook 1004411555_strip_folo-dec_2.jpg Police investigate the scene of an accident on the Planet Hollywood hotel-casino that left one person dead and 37 injured after a car plowed into a group of pedestrians Sunday, Dec. 20, 2015. Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae 1004411555_strip_folo-dec_6.jpg Lakeisha Holloway is shown in a photo from her Facebook page. Holloway is accused of driving her Oldsmobile onto a Strip sidewalk Sunday, killing one and injuring dozens of others. Photo Facebook 1004411555_strip_folo-dec_3.jpg Police investigate the scene on the Las Vegas Strip outside Paris Las Vegas on Sunday, Dec. 20, 2015, after a car plowed into pedestrians on the sidewalk, killing one person and injuring 37 people, six critically. Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae 1004411555_strip_folo-dec_4.jpg Lakeisha Holloway is shown in a photo from her Facebook page. Holloway is accused of driving her Oldsmobile onto a Strip sidewalk Sunday, killing one and injuring dozens of others. Photo Facebook 1004398647_strip_crash_1_14_0.jpg Police investigate the scene of an accident on the Strip in Las Vegas that left one person dead and 37 injured after a car plowed into a group of pedestrians on Sunday, Dec. 20, 2015. Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae 1004398647_strip_crash_12_7_0.jpg Police investigate the scene of an accident on the Strip in Las Vegas that left one person dead and 37 injured after a car plowed into a group of pedestrians the evening of Sunday, Dec. 20, 2015. Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae 1004411555_strip_folo-dec23.jpg Police investigate the scene on the Las Vegas Strip outside Paris Las Vegas on Sunday, Dec. 20, 2015, after a car plowed into pedestrians on the sidewalk, killing one person and injuring 37 people, six critically. Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae LakeishaHolloway_4.jpg LakeishaHolloway_4.jpg STRIP20FATAL20PHOTOS10.JPG Police investigate the scene of a crash on the Strip in Las Vegas that left one person dead and 37 injured after a car plowed into a group of pedestrians the evening of Sunday, Dec. 20, 2015. Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae STRIP20FATAL20PHOTOS15A.JPG Police investigate the scene of a crash on the Strip in Las Vegas that left one person dead and 37 injured after a car plowed into a group of pedestrians Sunday, Dec. 20, 2015. (Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae) STRIP20FATAL20PHOTOS16.JPG Police investigate the scene of a crash on the Strip in Las Vegas that left one person dead and 37 injured after a car plowed into a group of pedestrians Sunday, Dec. 20, 2015. (Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae) STRIP20FATAL20PHOTOS13.JPG Bystanders watch as police investigate the scene of a crash on the Strip in Las Vegas that left one person dead and 37 injured after a car plowed into a group of pedestrians the evening of Sunday, Dec. 20, 2015. Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae STRIP20FATAL20PHOTOS18.JPG Police investigate the scene of a crash on the Strip in Las Vegas that left one person dead and 37 injured after a car plowed into a group of pedestrians Sunday, Dec. 20, 2015. (Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae) STRIP20FATAL20PHOTOS12.JPG Bystanders watch as police investigate the scene of a crash on the Strip in Las Vegas that left one person dead and 37 injured after a car plowed into a group of pedestrians the evening of Sunday, Dec. 20, 2015. Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae STRIP20FATAL20PHOTOS1720copy.jpg Police investigate the scene of a crash on the Strip in Las Vegas that left one person dead and 37 injured after a car plowed into a group of pedestrians Sunday, Dec. 20, 2015. (Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae) stripfatalone.jpg Police investigate the scene of a crash on the Strip in Las Vegas that left one person dead and 37 injured after a car plowed into a group of pedestrians Sunday, Dec. 20, 2015. (Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae) STRIP20FATAL20PHOTOS03.JPG Metro Capt. Peter Bofelli briefs the media about a crash on the Strip in Las Vegas that left one person dead and 37 injured after a car plowed into a group of pedestrians the evening of Sunday, Dec. 20, 2015. Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae STRIP20FATAL20PHOTOS06.JPG Metro Deputy Chief Brett Zimmerman briefs the media about a crash on the Strip in Las Vegas that left one person dead and 37 injured after a car plowed into a group of pedestrians the evening of Sunday, Dec. 20, 2015. Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae STRIP20FATAL20PHOTOS01.JPG Police investigate the scene of a crash on the Strip in Las Vegas that left one person dead and 37 injured after a car plowed into a group of pedestrians the evening of Sunday, Dec. 20, 2015. Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae STRIP20FATAL20PHOTOS07.JPG Police Lt. Dan McGrath briefs the media about a crash on the Strip in Las Vegas that left one person dead and 37 injured after a car plowed into a group of pedestrians the evening of Sunday, Dec. 20, 2015. Rachel Aston/Las Vegas Review-Journal Follow @rookie__rae imagevideo Related links Car plows into pedestrians near Planet Hollywood, killing one, injuring 37 — VIDEO Arrest report, sheriff provide details of Strip crash that left 1 dead, dozens injured By Kimberly De La Cruz and David Ferrara Las Vegas Review-Journal Lakeisha Holloway’s path to the Strip seems to have passed out of homelessness and back again. And now the woman accused of driving her Oldsmobile onto a busy sidewalk Sunday, killing one and injuring dozens of others, faces a murder charge. On Tuesday, the Clark County district attorney’s office charged Holloway, 24, with one count each of murder with a deadly weapon; child abuse, neglect, or endangerment; and leaving the scene of an accident. Her first court appearance is scheduled for 8 a.m. today, the office said in a Tuesday morning news release. Not long ago, Holloway had seemed to be turning her life around. CNN reported an Oregon nonprofit organization gave Holloway a role model award in 2012. But on surveillance video taken Sunday,a source close to the investigation said, Holloway is seen driving her Oldsmobile along the Strip, creeping along with the flow of traffic, before suddenly accelerating and turning right onto the sidewalk in front of Planet Hollywood Resort. Pedestrians headed south scattered, but many of those walking north never saw Holloway’s car, as they were struck from behind. Holloway drove through the crosswalk in front of Paris Las Vegas and careened into a light pole. Jessica Valenzuela was trapped under the Oldsmobile for at least 200 yards as pedestrians ran alongside, banging on the car and trying to get Holloway to stop, the source said. Valenzuela, 32, of Buckeye, Ariz., died at University Medical Center. The Clark County coroner’s office did not determine the cause and manner of her death Tuesday. A crowdfunding campaign set up for Valenzuela described her as a wife and mother of three and had already raised more than $33,800 as of 4 p.m. Tuesday. Thirty-five people were injured in the crash, three of whom had critical head injuries, Clark County Sheriff Joe Lombardo said. Most of the injured were taken to Sunrise Hospital and Medical Center and UMC. Some of them were college athletes who had come to compete in the Wartburg Desert Duals wrestling tournament held annually in Las Vegas. Two of the teams, Pacific University of Oregon, and Delaware Valley University, pulled out of the competition Monday as four Pacific team members were injured and five Delaware Valley athletes were reported injured. Holloway told police that she remembered a body bouncing off her windshield, breaking it. She told police she was not on drugs or alcohol, according to the arrest report. Blood samples were taken from Holloway, and although she did not demonstrate signs of being under the influence of alcohol when she was arrested, she may have been on stimulants, the report said. Authorities are expecting results of Holloway’s drug test to be returned soon. Holloway’s lawyer, Deputy Public Defender Scott Coffee, said that her status at the jail “speaks to her mental state.” Of the allegations, he said “everybody realizes this is a tragic event,” but declined to comment further. As of Tuesday evening, two people remained in critical condition and three others were listed as serious, UMC spokeswoman Danita Cohen said. Metro officer Michael Rodriguez said Holloway is in medically restricted custody at the Clark County Detention Center, which could mean she is injured, needs medical attention or is suicidal. There is no designated “suicide watch,” Rodriguez said, and if someone in custody showed signs of being suicidal, “we would not disclose that.” Holloway was taken into custody Sunday without incident at the Tuscany, where Lombardo on Monday said she left her daughter in the car and told a valet to call the police because she had hit several people on the Strip. The 3-year-old child, who wasn’t hurt in the crash, was taken from the Tuscany, on the corner of Flamingo Road and Koval Lane, and into state custody at Child Haven, Lombardo said. “Generally speaking, when a child comes into our custody, we make contact with the parent, if available, to determine if there are relatives or ‘fictive kin’ (people who have a relationship with the child) who may be appropriate for the child’s placement,” Clark County spokesman Erik Pappa wrote in an email Tuesday. When asked whether the girl remained in state custody Tuesday, Pappa said he “can’t confirm much of anything.” It is unclear whether she has been placed with family, but Lombardo said officials were working to find her father. Las Vegas police are framing the incident as intentional. Lombardo said police do not know Holloway’s motive. Holloway’s fortunes seemed brighter not long ago, according to CNN. The nonprofit Portland Opportunities Industrial Center gave Holloway its C.A.R.E. Role Model Award in 2012. The center helps at-risk youth with education and career training. In a center video for that year, Holloway said she’d been homeless in high school, put out of the house during her high school freshman year by her mother. Holloway said her grades and attendance suffered, and by the end of that school year, her GPA was 1.41. But she turned things around. “I beat the odds and was the first of my family and my circle to graduate high school,” she said, adding that she graduated with a 3.4 GPA and $17,000 in scholarship money. Holloway said she was also the first in her family to go to college. Later, she landed a job at the U.S. Forest Service. “Boy, did I come a long ways,” Holloway said on the video. “I was a scared little girl who knew that there was more to life outside of crime, drug addiction, lower income, alcoholism, being undereducated — all of which I grew up being familiar with.” Las Vegas police don’t think Sunday’s crash was an act of terrorism, but Lombardo said they can’t rule it out fully until they know more about Holloway. A national background check turned up no prior arrests for her. Investigators determined that Holloway has been in Las Vegas for about a week, living in her car with her daughter. Holloway told police that security guards ran her off everywhere she stopped to get some sleep in her car. She ended up on the Strip, “a place she did not want to be,” and wouldn’t explain why she drove onto the sidewalk, according to the arrest record. In the release announcing the charges, Clark County District Attorney Steve Wolfson expressed sympathy for the victims and their families. “This is a horrendous and inexcusable act that has needlessly and tragically impacted countless lives,” he wrote. “I am confident that, as the investigation unfolds, we will be filing many more charges against Ms. Holloway.” — Contact Kimberly De La Cruz at kdelacruz@reviewjournal.com or 702-383-0381. Find her on Twitter: @KimberlyinLV. Contact reporter David Ferrara at dferrara@reviewjournal.com or 702-380-1039. Find him on Twitter @RandomPoker. Las Vegas Review-Journal writers Ricardo Torres and Matthew Crowley contributed to this report. Lakeisha Holloway Criminal Complaint Volunteers needed for…Police describe details of… by Taboola Sponsored Links From the Web 25 Adorable Photos That Will Melt Your Heart TheCelebrityLane Jackpot Games with Highest Chances to Win [Guide] Thedailyxpressen | PlayMillion New Investing Strategy To Wipe Out Inflation? Ultimate4Trading Toshiba’s 4K convertible is desirable but can you afford one? Tech Advisor Low Disposable Income? See How You Compare Money Advice Service 1970s Ads You Wont Believe Things Life Comment section guidelines The below comment section contains thoughts and opinions from users that in no way represent the views of the Las Vegas Review-Journal or GateHouse Media. This public platform is intended to provide a forum for users of reviewjournal.com to share ideas, express thoughtful opinions and carry the conversation beyond the article. Users must follow the guidelines under our Commenting Policy and are encouraged to use the moderation tools to help maintain civility and keep discussions on topic. by Taboola Sponsored Links From the Web 25 Adorable Photos That Will Melt Your Heart TheCelebrityLane Jackpot Games with Highest Chances to Win [Guide] Thedailyxpressen | PlayMillion New Investing Strategy To Wipe Out Inflation? 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What To Do If You Get The Dreaded “No Response” After No Contact

The no contact rule… It is arguably the most popular strategy when it comes to getting an ex back. It is also one of the most challenging strategies to get through due to a variety of reasons. Now, I’m not one to brag about myself… …. Read More….

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