now browsing by tag
Pasadena, L.A. County Officials Warn of Scammers Posing as Coronavirus Contact Tracers – Pasadena Now | #coronavirus | #scams | #covid19
Officials are warning the public about con artists who have been taking advantage of the COVID-19 pandemic to try to trick Los Angeles County residents into giving up personal information […] View full post on National Cyber Security
Cyber Security Month: How clean is your contact centre? – Cyber Security Month aims to teach ‘cyber hygiene’ tips to consumers— but companies need to scrub up too, because contact centres can have dark corners where fraud festers.
One of the big themes of this year’s European Cyber Security Month is cyber hygiene — and how consumers can follow the kinds of daily routines, checks and behaviour that will help them to stay safe online.
The campaign offers security tips and advice to the public which ranges from using a firewall and not leaving your laptop unattended, to remembering to use a password on your phone and never opening email attachments from unknown sources.
It’s simple, sensible stuff. But consumers’ diligent personal care could be undermined — if the organisations they trust become breeding grounds for security problems themselves, especially around card payments.
During Cyber Security Month, Eckoh’s big question for companies is: How clean is your contact centre?
To find out, here are three ‘sniff tests’ for organisations:
Test #1: Are you still asking customers to read out card details over the phone?
In theory, there’s nothing wrong with this — but it’s risky if contact centre agents can hear the card numbers, see them on the screen, or be able to access them from call recordings.
Card Not Present (CNP) fraud is predicted to reach £680m in 2021. All it takes is a rogue agent copying a person’s card details or doing this on a large scale and selling numbers to criminals.
Alternatively, digital card records could be hacked or even shared accidentally by clumsy employees.
The average UK company uses three different solutions to handle call payments. But they’re often fraught with risks and awkwardness. Pause-and-resume methods are prone to errors and feel disjointed, as agents dip in and out of conversations.
It’s also a poor customer experience if calls are transferred to another department for the ‘payment bit’. Rigorous agent vetting and the setting up of clean rooms, where pencils and mobile phones are banned, can help to raise security levels. But there’s always the risk of a lapse and a few bad apples.
Increasingly, consumers understand the sensitivity of their data and feel uncomfortable handing it over to strangers. In fact, 68% of consumers believe that reading their card details out over the telephone is not secure. Customers need a payment system that gives them absolute reassurance.
Test #2: Can you handle every kind of payment securely?
The way consumers prefer to interact with organisations ranges from the web, phone calls and mobile apps, through to email, web chat, social media and more. In fact, some customers will flit effortlessly between these channels and expect organisations to keep up.
Increasingly, they’ll also expect to pay for items via whichever channel they happen to be using at any time.
What’s more, they may want to pay for items in a host of different ways. It’s worth noting that over half of all online transactions will be made using alternative payment methods by 2021, according to Worldpay.
This explosion in contact channels and payment services creates enormous pressures on contact centres. When it comes to card security, the ‘attack surface’ within contact centres is stretched more and more.
Companies can’t say ‘No’ to customer demands — or say ‘Yes’ to taking risks. They can’t afford to be able to handle some payments securely but take a chance with others. Criminals will hunt out any weak links, so it’s important that security is rock solid on every channel.
Test #3: Are you putting too much faith in PCI DSS compliance?
This sounds a bit like a trick question. Every company that accepts, processes, stores or transmits credit card information must achieve compliance with the Payment Card Industry Data Security Standard (PCI DSS) which puts you on the right track for processing card payments securely and reducing card fraud.
But PCI DSS is only a standard, it’s not a guarantee. Even if your contact centre achieved PCI DSS compliance a few weeks ago, you can’t be sure your security is watertight today. You’re still at serious risk of a data breach if there’s any lapse in security — an uncomfortable truth that can keep executives awake at night.
And it can happen all too easily. In fact, 90 percent of data breaches are caused by human error. What’s more, while compliance addresses some aspects of data protection it does not guarantee a secure contact centre.
So what’s the best way forward?
Cyber Security Month is a great way to educate consumers about staying safe. But more companies need to get serious about securing sensitive data, especially people’s card details.
A security breach can have devastating consequences. Even for small companies, the average cost of a cyber breach can be £267,000, so it’s no wonder that 87% of companies view cyber liability as one of their top 10 business risks.
Faced with growing threats and more data to defend, companies are increasingly looking to trusted payment partners to give them PCI DSS compliance and maintain it for them — by actually managing secure payments on their behalf.
With the right approach, contact centres can take payments over the phone, web and other channels, but sensitive card information is never heard, seen or recorded by their staff. Any sensitive data is simply passed seamlessly to their payment partner who authorises the transaction, without card details ever entering the contact centre’s environment.
Companies can discover more about contact centre security by downloading a free copy of the CNP guide from Eckoh.
It profiles fraudsters’ range of tactics — and the defence measures that organisations can take to stop them. Click Here to Download
Eckoh is a global provider of secure payment products and customer contact solutions, supporting an international client base from its offices in the UK and US.
Our secure payments products, which include the patented CallGuard, can be hosted in the cloud or deployed on the client’s site and remove sensitive personal and payment data from contact centres and IT environments. The products offer merchants a simple and effective way to reduce the risk of fraud, secure sensitive data and become compliant with the Payment Card Industry Data Security Standards (“PCI DSS”) and wider data security regulations.
Eckoh has been a PCI DSS Level One accredited Service Provider since 2010, processing over £1.5 billion in card payments annually.
Eckoh’s customer contact solutions enable inquiries and transactions to be performed on whatever device the customer chooses, allowing organizations to increase efficiency, lower operational costs and provide a true Omni-Channel experience. We also assist organisations in transforming the way that they engage with their customers by providing support and transition services as they implement our innovative customer contact solutions.
Our large portfolio of clients come from a broad range of vertical markets and includes government departments, telecoms, retailers, utilities, travel, transport, hospitality and financial services organisations.
For additional information on Eckoh visit their Website or view their Company Profile
The post #cyberfraud | #cybercriminals | Cyber Security Month: How clean is your Contact Centre? appeared first on National Cyber Security.
View full post on National Cyber Security
The U.S. Department of Education has been in contact with the University of Oklahoma regarding a lapse in security protocol that allowed anyone with a campus-issued email to search for and view sensitive student records. The now corrected cybersecurity error enabled anyone with an @ou.edu email to search for records…
The post U.S. education officials contact University of Oklahoma over cybersecurity appeared first on National Cyber Security Ventures.
View full post on National Cyber Security Ventures
To Purchase This Product/Services, Go To The Store Link Above Or Go To http://www.become007.com/store/ A school volunteer and father was arrested Monday for alleged inappropriate contact with students from a Granada Hills middle school. Hugo Paniagua is accused of inappropriate communications with students during and …
The post Granada Hills chaperone arrested for inappropriate contact with students appeared first on Become007.com.
View full post on Become007.com
Two Roberts-Naylor K-8 School officials have been arrested because police say they did not report sexual contact between two students.
On Tuesday the Tucson Police Department says the school’s vice principal, 45-year-old Bernadette Rosthenhausler and a school counselor, 60-year-old Linda Archuleta, were arrested. They are facing class 6 felony charges for failure to report a reportable offense.
The incident between the students happened on March 1, according to a release from TPD sent Tuesday. Officers say a boy student made sexual contact with a girl student when a teacher momentarily left a classroom at Roberts-Naylor K-8.
The teacher reported the incident to Rosthenhausler, and according to TPD, an internal investigation was initiated.
The post School officials arrested for failure to report sexual contact between students appeared first on Parent Security Online.
View full post on Parent Security Online
It’s not often that I say this but this may actually be one of my favorite episodes that I have ever done. And no, it’s not because I am talking about the no contact rule, AGAIN! Let me give you some background so what I say will make sense. Dr. Glenn Livingston is a superstar in the “Binge Eating” world. (I promise this will make sense in a moment.) In fact, this guy is so credentialed I was a little in awe while I was interviewing him, He is a veteran psychologist Long time CEO of a multi-million dollar consulting firm Has been featured in Chicago Sun Times, CBS Radio, New York Times And is the author of Never Binge Again Now, originally I had planned to make this interview all about the poor eating habits that I have seen women adopt after a breakup. Read More….
The post How To NOT Break The No Contact Rule With Glenn Livingston appeared first on Dating Scams 101.
View full post on Dating Scams 101
About a year ago I announced on my podcast that I was considering doing coaching. Of course, that coaching was going to be paid. I know… I know… I’m greedy. But that all changed a few months ago when I was sitting with my wife in my office and I asked her one simple question, I want to create content that blows people away. Something that they have never seen before… That’s when she suggested that instead of asking people for money to coach them that I do it for free. Read More….
The post Handling The First Time You Talk To Your Ex After The No Contact Rule (Live Coaching Session) appeared first on Dating Scams 101.
View full post on Dating Scams 101
The no contact rule is one of those strategies used by all sorts of experts out there in the “ex back” niche. However, I will be the first person to admit that most of the people who recommend it are scammers looking to make a quick buck. Read More….
View full post on Dating Scams 101
View full post on Education Week: Bullying
#pso #htcs #b4inc
The post Court: Ohio school district must provide contact information – Education Week appeared first on Parent Security Online.
View full post on Parent Security Online